Refund policy

Due to the intimate nature of our products, Floco does not offer exchanges or returns once an item has been opened or tried on.

However, we will gladly assist in the following cases:

Incorrect Item or Size Sent
If we have mistakenly sent the wrong product or size, please contact us within 48 hours of delivery. We will arrange for the item to be collected and a replacement or refund to be issued.

Defective Products
If you receive a product with a manufacturing defect, please contact us within 48 hours with photos of the issue so we can review and resolve it promptly.

Return Conditions
Returned items must:

• Be unused and unwashed
  
  

• Be returned in their original packaging
  
  

• Be approved by our team before pickup
  
  

Once the returned item is received and inspected, the refund will be processed to the original payment method.